Clients

Our Approach

Partnering has been part of our culture since the 1990s. By nurturing strong, open and transparent relationships, making collaboration and shared values the foundation of every project, and continually learning and improving our performance, we achieve best value for our clients. Although we are a national contractor, we deliver our projects locally though local company offices, with each client receiving individual attention from the local managing director.

Our Performance

We measure this through client satisfaction scores at both pre-construction and post-construction phases of the project. Post-occupancy evaluation surveys have been done on major projects completed since January 2009, incorporating both occupant feedback and building performance analysis.

Client satisfaction is also a key measure for our repairs and maintenance business, WD partnerships. Every branch measures client satisfaction around 12 key indicators.

As of August 2011, our construction businesses achieved an overall 86% satisfaction score as rated by clients including 89% for the quality of the building and 90% for performance during the construction phase. We also ask residents how satisfied they are with homes we build for them and achieved a 92% satisfaction rating in August.